Refund policy

A full refund is also available up to 30 days after you received the item, providing the following additional criteria are met:

• You provide proof of purchase (order number or email confirming purchase), the garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.

To return an item to Onuà World, you should contact us via info@onuaworld.com. Our Support team will provide you with shipping information and additional details where necessary. Returned items will require us receiving confirmation at an offsite location before the refund can be processed.

No refund of the initial payment is possible once your garden's production has commenced. To find out the production start date, follow our social media. Alternatively, you can email us at the following address for information: info@onuaworld.com.

Gardens purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.

Exchanges

We do not offer exchanges. For questions regarding product upgrades, please contact our Support team via info@onuaworld.com.

Warranty

Indoor Gardens

All of our Indoor Gardens come with a 2 year warranty for all parts. To be eligible for a warranty replacement, the following criteria must be met:

• You purchased the product within the last 2 years, you have proof of purchase (order number or email confirming purchase). If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt.

For Indoor Garden warranty queries, please contact our Support team via info@onuaworld.com. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.

Shipping charges

We are able to cover shipping charges incurred in connection with a warranty parts replacement. If you wish to return your garden for any reason not covered by the warranty, you are required to cover the shipping charges.

Damaged or defective items

All damaged packages must be reported to us within 5 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.

Please report damaged packages via info@onuaworld.com. Please include the following in your message: photo or video of damaged product(s) or package, description of the damage, serial number.

Contact information

If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via info@onuaworld.com.